Privacy Policy
Last Updated: May 11, 2026
1. Introduction
dusky-sages ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email address, postal address)
- Financial and personal circumstances relevant to benefits eligibility
- Medical information (only when necessary for disability benefit claims)
- Correspondence and communications with our team
3. How We Use Your Information
We use the information we collect to:
- Provide social benefits guidance and assistance services
- Communicate with you about your case or inquiry
- Prepare and submit benefit applications on your behalf
- Comply with legal obligations
- Improve our services and website functionality
4. Legal Basis for Processing
We process your personal data based on:
- Your consent when you engage our services
- Contractual necessity to fulfill our service obligations
- Legal obligations we must comply with
- Legitimate interests in operating and improving our business
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Government agencies (DWP, HMRC) when submitting benefit applications
- Legal and professional advisors
- Service providers who assist in our operations (subject to confidentiality agreements)
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Client records are typically retained for seven years after case closure.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
9. Cookies
Our website uses cookies to enhance user experience. Please see our Cookies Policy for detailed information.
10. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: [email protected]
Address: 47 Wellington Street, Leeds LS1 4HZ, United Kingdom