Terms of Use
Last Updated: May 11, 2026
1. Agreement to Terms
By accessing or using the dusky-sages website and services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use our services.
2. Services Description
dusky-sages provides professional guidance and assistance with social benefits claims, eligibility assessments, application support, and appeal representation. We do not guarantee specific outcomes but commit to providing competent and professional service.
3. Client Obligations
When engaging our services, you agree to:
- Provide accurate and complete information
- Respond promptly to requests for documentation or clarification
- Inform us immediately of any changes to your circumstances
- Pay agreed fees within the specified timeframes
- Comply with all legal requirements related to benefit claims
4. Service Fees
Our fees are fixed and clearly stated on our website and in service agreements. Payment is required before commencement of work unless otherwise agreed in writing.
Fees do not include:
- Costs for obtaining medical evidence or reports
- Travel expenses for tribunal attendance (if applicable)
- Third-party administrative fees
5. Refund Policy
If we determine during our initial assessment that you do not have a viable case, we will refund your assessment fee in full. Once substantive work has commenced, fees are non-refundable except in cases of service failure on our part.
6. Limitation of Liability
While we strive to provide excellent service, we cannot guarantee specific outcomes in benefit applications or appeals. We are not liable for:
- Decisions made by government agencies or tribunals
- Delays in processing by third parties
- Loss of benefits due to ineligibility we could not have reasonably identified
- Consequential or indirect losses arising from our services
Our total liability is limited to the amount of fees paid for the specific service in question.
7. Professional Standards
We adhere to professional standards of conduct, including:
- Maintaining client confidentiality
- Acting in your best interests
- Providing honest and realistic assessments
- Avoiding conflicts of interest
8. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of dusky-sages and protected by copyright laws. You may not reproduce, distribute, or create derivative works without written permission.
9. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Transmit viruses or malicious code
- Interfere with other users' access to the website
- Scrape or harvest data without permission
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external sites.
11. Disclaimer of Warranties
Our website and services are provided "as is" without warranties of any kind, express or implied. We do not warrant that:
- The website will be uninterrupted or error-free
- Defects will be corrected
- The website is free from viruses or harmful components
12. Termination
Either party may terminate our service agreement with written notice. Upon termination:
- You remain responsible for fees for services already rendered
- We will provide copies of all documents prepared on your behalf
- Confidentiality obligations continue indefinitely
13. Governing Law
These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Entire Agreement
These Terms of Use, together with our Privacy Policy and any written service agreement, constitute the entire agreement between you and dusky-sages.
17. Contact Information
For questions about these Terms of Use, please contact us at:
Email: [email protected]
Address: 47 Wellington Street, Leeds LS1 4HZ, United Kingdom